Customer service Management

We offer a dedicated helpdesk service to manage your customer’s email, selling platform and telephone enquiries, ensuring your customers are happy and enquiries are dealt with efficiently, while you focus on other areas of your business.

Customer Service Management

What we offer

We work with you to create a detailed, ever evolving ‘Knowledge Bank’ of data, product information and FAQs to ensure we can handle and solve any query. And we understand that no two customers are ever the same – so we work with you on tone and content, creating a bespoke arrangement that acts as an extension of your brand.

Sales Enquiries

Cross-selling & up-selling

Order Queries & Amendments

Processing payments & refunds

Product Enquiries

Shipment tracking

Complaint Handling & Resolution

Troubleshooting

After Sales Care

FAQs

Customer Service Management

What we offer

We work with you to create a detailed, ever evolving ‘Knowledge Bank’ of data, product information and FAQs to ensure we can handle and solve any query. And we understand that no two customers are ever the same – so we work with you on tone and content, creating a bespoke arrangement that acts as an extension of your brand.

Sales Enquiries

Cross-selling & up-selling

Order Queries & Amendments

Processing payments & refunds

Product Enquiries

Shipment tracking

Complaint Handling & Resolution

Troubleshooting

After Sales Care

FAQs

The benefits

IS THIS SERVICE RIGHT FOR ME?

The highly experienced team in our order fulfilment centre can handle both your fulfilment and customer service, as we are uniquely placed to provide your customers with real-time updates and resolutions.

There will always be a team member available to assist your customers (Mon-Fri 8:00 -16:30 UK time). We work to well-defined quality assurance procedures that ensure consistently high service levels for both you and your customers.

Our other services

You may also need

Order Fulfilment
What we do
Integration

Our other services

You may also need

Order Fulfilment
What we do
Integration