FAQs

Need help? We get asked these questions a lot, so take a look through this list. If you can’t find what you’re after, feel free to get in touch and a member of our friendly team will get back to you as soon as possible no matter what it is you need.

What is order fulfilment?

Order fulfilment is the process of receiving an order from a customer, picking and packing the items, and delivering the order to the consumer.

For more information, you can read more about our order fulfilment process here.

Outsourcing order fulfilment allows business owners to focus on other areas of the business (such as sales, marketing & product development) while we take care of the rest.

As well as this, it can also help with cost reduction, improved commercial terms through carriers access to the latest technology, capacity to scale your business and customer satisfaction to name a few.

For more information, you can find out if it’s time for you to outsource your order fulfilment.

We integrate with over 45 leading e-fulfilment platforms from household names such as
Amazon,
eBay, WooCommerce and
Shopify to name a few, and the number of integrations we have continues to grow.

We work alongside all fast and reliable major couriers including, Royal Mail, DPD, Palletline, Evri, Amazon logistics and many more.

We typically work with eCommerce businesses with around a minimum of 75 orders per day. Please give our team a call today and we can talk through your requirements.

We work to a 2pm cut off for orders being dispatched the same day, and for selected products, on the Amazon Prime service we offer late pick up to cater for a 4pm cut off time.

We have a range of packaging to suit every need – from postal bags and cardboard packaging, to specialist protective packaging and bespoke branded boxes and tapes. For your bespoke requirements, you can ask a member of our team for help.

You can log in to our system and view live information including stock reports, sales reports and an overview of your order. Reports can be scheduled and emailed so you have information when you need it – and you can also be notified of backorders, input your own orders, and track orders at any time.

We are located just 7 miles from one of the UK’s main ports, The Port of Tyne which was voted UK Port of the Year in 2014.

For retailers wanting a well-equipped, well-connected, ideally located port instead of battling through the congested South-East and adding thousands of unnecessary road miles to the mix, then look no further than the Port of Tyne’s integrated logistics operation.

We would be happy to give you a tour around the port with our partners to show you how your cargo will be handled.

Yes, we work with customers from all across the world and are the logistical solution for international businesses looking to break into the UK & Europe e-fulfilment market. No matter your location you will have access 24/7 to our cloud-based system so you will always know where you are with your business.

The seven steps are receiving inventory, storage, order picking, order packing, shipping, delivery and returns.

Having a well outlined and smooth order fulfilment process can help your business continue to draw customers and satisfy them with your products when they are delivered on time and as intended.

Perfect order rate has become an important indicator in measuring supply chain performance. Companies that boast some of the highest perfect order rates carry less inventory, experience shorter cash-to-cash cycle times, and have significantly fewer stock-outs than their competitors.