Yet another e-commerce and logistics term to get yourself familiar with – first mile delivery – this refers to the very first step in the entire order fulfilment process, and it is arguably the most important.
In a nutshell, it’s the part where the product is taken from the factory to the fulfilment warehouse. So what’s last mile delivery? You’ve probably guessed, it’s the opposite of first mile delivery. The last step in the process, where the product is shipped from the fulfilment warehouse to the customer.
We’ve outlined some tips to help improve your first mile delivery, ensuring you get the very best start to your order fulfilment journey.

The first and most important thing is to make sure you have a good, reliable freight forwarder. Here are some things to think about when considering who to use:

  • Experience – The freight forwarding industry in the UK is unregulated, which means that essentially anyone can set themselves up in the industry, so make sure you choose a reliable freight forwarder who has plenty of experience to help avoid any issues.
  • Accreditations – Do they have ‘stamps of approval?’
  • An extensive network – A freight forwarder relies on its network of carriers to be able to successfully carry out their service. Do they have a wide network? Having a bigger network can enable flexibility and even cheaper pricing.
  • Excellent customer care – The focus of a good company is usually built around excellent customer care. If something goes wrong, which is inevitable at times, having a team dedicated to fixing it is essential. For example, you may want to go