So what is order fulfilment? By definition, it’s the method in which a company processes a sales order to the customer’s specifications – but it’s important to note that this understates its importance. Customers hold more power as they have grown increasingly informed and have higher expectations when it comes to what they want.

That’s why an efficient order fulfilment service is key to your brand reputation, company profits and client retention. Without sales, there would be no business, and without order fulfilment, there would be no sales.

What Does Order Fulfilment Mean?

Order fulfilment covers the entire process from when a sale takes place all the way through to delivery to your customer. But that also means fulfilling the order to the customer’s specifications – that is, delivering goods as promised at the time of sale. The main steps in this process are receiving, processing, picking, packing and shipping.

Receiving Inventory

Receiving refers to the acceptance and storage of incoming inventory at the fulfilment centre. In any case, the inventory must be counted, inspected and inventoried to ensure the proper amount was received and the quality is acceptable. Stock keeping units (SKUs) or bar codes on arriving products are used in the receiving and storage process, helping to retrieve goods efficiently when needed.

And at The Storage Place (TSP), once we receive your goods, we have them checked and put away within 16 business hours.

Order Processing

This stage consists of the product picking and packing activities per each newly received customer order. In the online marketplace, order management software can be integrated with the shopping cart on an eCommerce website to automatically initiate order processing.

Picking

A picking team or automated warehouse robots select items from the warehouse according to the packing slip instructions. This can include specific informa